1) What is your Warranty & Assistance Policy?
We are sorry for any inconvenience. We confirm our Capri Watch watches are covered by 2 year worldwide warranty. We do offer also extra warranty assistance for other problems for which the possibility to be fixed and the cost will be valued based on the specific case.
For assistance please ship the watch, on your own responsability and care and with copy of the guarantee, to:
ASPERULA STELLINA SNC
VIA CAMERELLE 21
80073 CAPRI (NA) - ITALY
TEL. 081 8377148
FAX 081 8389010
VERY IMPORTANT: If shipping from outside EU, we suggest you to specify on the custom declaration that you are shipping a broken watch to be repaired with NO VALUE, to avoid to pay any duties. Our Company will refuse to accept any package for which there are duties or other expenses to be paid. Our Company, on its own expenses, will ship back the fixed watch to you. Please make sure to include your address and phone number.
2) Do you sell on line Replacement Bands?
For replacement bands, please consider that our watches wear standard size bands that can be easily purchased in every jewellery or watch store. We do not sell single bands on-line.
3) Are your handbags Made in Italy?
Our Capri Jelly Bags and our Capri à Porter Leather bags are 100% made in Italy by artisans with more than 40 years of experience in leather manufacture. Extreme attention is given to the quality of the material, of the accessories and of the manufacture.
4) Is the handbags hardware silver or gold?
Silver hardware is the most requested, therefore about 95% of the Capri Jelly Bags have silver hardware.
5) How much is the Euro price in American Dollar?
Please check the current exchange rate at http://www.xe.com
6) Is there a quantity discount?
Yes, we do offer discount for larger quantities. Please check our Wholesale Policy.
7) Do you ship?
We do ship all over the world. Please check our shipping policy below:
1) Spedizioni in Italia / Domestic Shipping Charges
Costo fisso Euro 20,00 per pacco e documentazione + quota in percentuale del totale dell'ordine, variabile a seconda del metodo di spedizione:
1) Economico Standard: circa 15 giorni lavorativi dalla spedizione
2) Ugent Express: circa 5 giorni lavorativi dalla spedizione
| Metodo di Spedizione Economico Standard | Metodo di Spedizione Urgent Express | ||
| da € 0,00 a € 100,00 | 10% ordine totale | da € 0,00 a € 100,00 | 10% ordine totale |
| da € 100,00 a € 1.000,00 | 5% ordine totale | da € 100,00 a € 1.000,00 | 5% ordine totale |
| da € 1.000,00 a € 10.000,00 | 2% ordine totale | da € 1.000,00 a € 10.000,00 | 2% ordine totale |
2) International Shipping Charges
Fixed charge of packing and documentation fee: € 20,00 + % percentage of total order, depending on the shipping method
1) Economic Standard: delivery in about 20-30 business days from shipping
2) Urgent Express :delivery in about 10 business days from shipping
| Shipping Method Economico Standard | Shipping Method Urgent Express | ||
| from € 0,00 to € 100,00 | 20% total order | from € 0,00 to € 100,00 | 30% total order |
| from € 100,00 to € 1.000,00 | 10% total order | from € 100,00 to € 1.000,00 | 20% total order |
| from € 1.000,00 to € 10.000,00 | 5% total order | from € 1.000,00 to € 10.000,00 | 10% total order |
8) Please clarify, some sites claim that their bags are the original ones, and other sites claim that the ones from Capri are the real ones...??
Capri Jelly Bags is our own trade mark and are the only one from